Subscription Terms

These Subscription Terms describe the recurring payment you agree to when you subscribe to a paid Torii plan, and how to end it. They restate clauses 5 and 6 of theServices Agreement, which is the binding contract: where this page and the Agreement differ, the Agreement prevails.

Torii is sold to businesses only. By subscribing you confirm that you do so in the course of your trade, business, or profession and not as a consumer.

What you are charged

The amount charged is the fee for the plan you select, per organisation, across all of that organisation's projects. All amounts are exclusive of VAT. Your billing currency is set by your registered country when you first subscribe and is then fixed for the account; it is stated on every invoice.

The following are optional and only charged if you enable them:

• DKK: MitID 500 kr. per month (450 kr. per month billed annually); unlimited sign-in-as 500 kr. per month (450 kr. per month billed annually); stored audit events 500 kr. per started bracket of 500,000 events above the 100,000 included per project; extra dashboard seats 200 kr. per seat per month beyond your plan's allowance; monthly retained users beyond the included allowance from 0,20 kr. down to 0,12 kr. per user per month as volume grows.
• EUR: MitID 67 € per month (60 € per month billed annually); unlimited sign-in-as 67 € per month (60 € per month billed annually); stored audit events 67 € per started bracket of 500,000 events above the 100,000 included per project; extra dashboard seats 27 € per seat per month beyond your plan's allowance; monthly retained users beyond the included allowance from 0,027 € down to 0,016 € per user per month as volume grows.

Current prices are always shown on the pricing page, and the exact amount for your selection — including any proration, discount, and the date of your next charge — is shown in the dashboard for you to review before you confirm. Fees are adjusted once per year in line with the Danish net price index (Nettoprisindeks).

When your card is charged

• The first charge is raised when you subscribe. If you upgrade mid-period, you are charged the prorated difference for the remainder of the period.
• Every renewal after that is charged in advance, on the day the new billing period starts: the same date each month on a monthly subscription, or the same date each year on an annual one. That date is shown as your renewal date in the dashboard under Billing, and on every invoice.
• The subscription renews automatically for successive periods of the same length, and your card is charged each time, unless you cancel before the current period ends.
• Usage-based components (retained users above your allowance, stored audit events, extra seats) are billed in arrears, on the invoice for the following period.

A failed card charge is treated as non-payment: we retry and notify you, and the service may be suspended until the amount is paid.

Your card details are stored

To charge each renewal automatically, your card details are stored for as long as card payment stays selected on your account. They are stored by our billing providerFenerum and its payment service provider, who capture them on their own hosted page and hold them on our behalf for recurring charges;Torii never receives, processes, or stores your card details. Both are named as sub-processors in our sub-processors list.

You can remove a stored card at any time under Billing in the dashboard. Removing your last card returns the account to payment by bank transfer against an invoice; it does not cancel the subscription.

How to subscribe

1. Create an account at app.torii.so.
2. Register your company, so we have the legal entity and address the invoice is issued to.
3. Go to Billing, choose a plan and a billing period of one month or one year, and add any add-ons you want.
4. Review the amount, the billing period, and the date of your next charge; accept these Subscription Terms; and confirm. The subscription starts immediately.
5. To pay by card rather than by bank transfer, add a card under Billing and switch the payment method to card. You are taken to the provider's hosted page to enter the card details.

How to cancel

Cancel at any time from Billing in the dashboard: choose the free Builder plan and confirm. There is no notice period and no cancellation fee.

Cancellation takes effect at the end of the current billing period. The service stays available until then, the subscription does not renew, and no further charge is raised. Fees for the remainder of the current period remain payable, so cancelling mid-period does not reduce or refund that period's charge. Your organisation then returns to the free Builder plan and your data stays accessible under its limits. Full detail is on thedelivery, cancellation and refunds page.

Trials, introductory offers and campaigns

Torii runs no trial period and no introductory offer that converts into a charge.The free Builder plan is permanently free, requires no card, and never converts to a paid plan by itself — you only ever pay after explicitly choosing a paid plan and confirming it. If we issue a discount code, its percentage and the number of billing periods it applies to are shown before you confirm, and the full plan price applies from the first period after it ends.

Invoices and receipts

Every charge produces an invoice, emailed to your billing contact and available to download under Billing in the dashboard. Invoices paid by bank transfer are due 14 days from the invoice date. Any objection to an invoice must be raised within 14 days, after which it is treated as accepted.

Questions or a disputed charge

Contact us before disputing a charge with your bank — we can usually resolve it the same day. Write to hello@torii.so or call+45 23 84 67 30 (Monday to Friday, 09:00–17:00 CET).